Shipping Delivery

Thank you for choosing to shop at our filtered water bottle website. To ensure that your shopping experience is smooth and enjoyable, we have developed the following shipping policy so that you can understand our shipping process, shipping charges, and steps to cancel your order.

Order processing

Once you have completed your shopping cart checkout and successfully paid, we will process your order as soon as possible. Normally, orders will be processed within 1-2 business days.

Our service hours are Monday-Friday/9:00 AM-5:00 PM (EST).
Orders placed after 5:00 pm Monday to Thursday will be processed after 9:00 am the next day.
Orders placed after 5:00pm on Friday will be processed after 9:00am on Monday. Orders are not processed on weekends.

Shipping Express

We use UPS Express for order fulfillment. UPS offers reliable shipping to ensure your filtered water bottle arrives safely and quickly.

Freight

Standard Shipping: Standard shipping is $5 per order.

Free shipping qualification: For customers with an order total of more than $80, we will provide free shipping service, allowing you to enjoy a more favorable shopping experience.

We do not charge additional shipping tax.

Transportation time

Our express delivery is from 1956 Highway 36 W, Jackson, Georgia, 30233-5555. Shipping time is 2-5 business days. Depending on the distance of the area, the shipping time will vary.

Delivery time

My delivery time is 3-7 business days, if your filter water bottle is not received within 7 business days, you can contact Daniel Fain by sending an email to [email protected] and we will arrange a refund or replacement for you Ship.

Cancel order

Cancellation within 30 minutes: If you decide to cancel your order within 30 minutes of placing it, you can cancel the order on the website. You can find the order details for which you have completed payment in your account, select the order that needs to be canceled and click the “Cancel Order” button.

Cancellations after 30 minutes: Cancellations after 30 minutes need to be processed by contacting our customer service Daniel Fain by emailing [email protected]. Please provide your order number so we can assist you in canceling your order more quickly.

The refund will be fully refunded to your payment account within 1-2 business days after the order is canceled. The exact refund time depends on your payment method.

If the order has already been packed and shipped: the order cannot be canceled. You can refuse to sign or apply for a return after receiving the package. The resulting return shipping charges and other additional costs will be borne by the customer.

Sale tax

Sale tax is borne by the customer.

Express packaging

Please be assured that we will carefully inspect the filter kettle before shipping. We pack it in thick cartons and secure it with foam. In addition to the kettle, the package also includes a filter element, instruction manual and return label.

Tip: When returning items, you need to return the original packaging and return label, so please do not throw away the original packaging within the return validity period.